সরকারি/ব্যাংক জব

Position: Call Center Representative

Vacancy: 3

Responsibilities:

  • Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
  • Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
  • Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.
  • Direct calls to the appropriate departments or personnel within the hospital as needed.
  • Ensure all calls are documented properly and maintain a comprehensive call log.
  • Collaborate with other departments to resolve patient issues or concerns.
  • Adhere to call centre protocols and standards to ensure high-quality service delivery.
  • Handle sensitive and confidential patient information with utmost professionalism and confidentiality.
  • Participate in training sessions and continuous professional development activities to enhance knowledge and skills.

Education Requirements:

HSC or Higher

Additional Qualification:

  • Age 18 to 28 years
  • Both males and females are allowed to apply
  • Must have computer skills.
  • Previous experience in a call centre or customer service role is preferred.
  • High school diploma or equivalent; additional education or certification in customer service or a related field is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Empathetic and compassionate approach towards patients and their families.
  • Ability to work in a fast-paced and high-pressure environment.
  • Proficiency in using computer applications and call centre software.
  • Familiarity with medical terminology and healthcare operations is an advantage.
  • Ability to maintain composure and professionalism during challenging interactions.

Experience:

N/A

Salary:

Negotiable

Company Benefits:

  • Salary Review: Yearly
  • Festival Bonus: 2
  • Others – As per company policy

Gender:

Bothe male and female can be apply

Job Type:

Job location:

New Eskaton

Deadline:

15-05-2024

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About Company

We offer treatments for both women and men who are suffering from infertility including diagnosis. We are committed to deliver highest standards of service in fertility care.

Industry


বিঃ দ্রঃ চাকরির প্রলোভনে কোন ব্যক্তি বা প্রতিষ্ঠানের সাথে কোন প্রকার আর্থিক লেনদেন করে প্রতারিত হতে যাবেন না। আমাদের সাইট এ পোস্টকৃত কোন নিয়োগ বিজ্ঞপ্তিতে নিয়োগ প্রদানের শর্তে কোন প্রকার আর্থিক লেনদেন করা হয় না। চাকরী সংক্রান্ত কোন ধরনের আর্থিক লেনদেন করলে তার দায় স্ব-স্ব প্রতিষ্ঠান বা ব্যাক্তি বহন করবে।

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